1. Return Eligibility & Timeframe

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition in which you received it.
• It must be unused and free from customer-caused damage or alteration.
• It must include the original packaging and any accessories or components that were included with the product.
• You must provide proof of purchase, such as your order number or order confirmation.

2. How to Start a Return

Before sending any item back, please contact our customer support team at:

Please include your order number and a brief explanation of the reason for your return.

Please note:

• Items returned without first requesting return authorization may not be accepted.
• Do not send your purchase to the manufacturer address or to an address shown on the original shipping label unless our support team specifically instructs you to do so.
• If your return is approved, we will provide instructions explaining how and where to send your package.
• Customers are generally responsible for return shipping costs unless the item is defective, damaged on arrival or incorrect due to an error on our part.

3. Damages & Issues

Please inspect your order shortly after delivery.

If you receive an item that is defective, damaged or different from what you ordered, please contact us as soon as possible so we can review the issue.

For damaged items, please include:

• Your order number.
• Clear photos showing the damaged product.
• Photos of the packaging where relevant.
• A short description of the issue.

This information helps us review your request and provide an appropriate resolution more quickly.

4. Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been used, damaged or altered after delivery.
• Products returned without all required components or accessories.
• Custom or personalized products.
• Items clearly marked as final sale at the time of purchase.
• Gift cards.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

5. Exchanges

The fastest way to receive a different product is generally to return the item you currently have and, once your return is approved, place a new order for the replacement item.

If your original item arrived damaged, defective or incorrect, please contact our support team before placing another order so we can review the situation first.

6. European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union and applicable consumer law provides a statutory cooling-off right, you may have the right to cancel or return your order within 14 days without providing a reason.

Items returned under an applicable cooling-off right should generally be returned in the same condition in which they were received and should include the original packaging where reasonably possible.

Any statutory consumer rights that apply to you remain unaffected by this policy.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank, credit card company or payment provider may require additional time to process and post the refund to your account.

8. Return Address

Please contact our customer support team before returning any product.

Depending on the product and fulfillment location, the correct return facility may be different from our company correspondence address.

Returns sent to an unauthorized or incorrect address may be delayed or may not be processed.

Need Help With a Return?

If you have questions about whether an item is eligible for return, the status of your refund or the correct return address, please contact our support team before sending your package.