Thoughtful Products, Efficient Fulfillment

We are committed to offering lifelike faux florals, greenery and botanical home decor while keeping our collection accessible and fairly priced.

Many of our items are shipped through trusted fulfillment partners who help us manage inventory and delivery efficiently across different regions.

This approach allows us to:

• Offer a thoughtfully selected collection of faux florals, greenery and seasonal botanical decor.
• Maintain competitive pricing by reducing unnecessary storage and distribution costs.
• Prepare each order carefully before it enters the shipping process.

We appreciate your patience and understanding while your order makes its way to you.

1. Processing Time & Shipping Fee

Each order goes through a preparation process before shipment.

• Order Processing Time: Please allow 1–3 business days for order verification, preparation and packaging.
• Peak Seasons: During holidays, seasonal periods or special promotions, processing times may extend up to 5 business days.

2. Estimated Delivery Times

Delivery times may vary depending on your destination, local carrier conditions and customs procedures.

Delivery times are estimates and are not guaranteed delivery dates.

Weather conditions, carrier delays, customs inspections, holidays and other circumstances outside our control may occasionally affect delivery times.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

• Tracking Updates: Please allow 1–3 business days for tracking information to become active after the shipping label is created.

If tracking does not immediately show movement, this does not necessarily mean your package has stopped moving. Carrier systems may require additional time to display the latest scan.

You can also visit our order tracking page to check available shipping updates.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

This means:

• Customs duties, import taxes, brokerage charges or other fees imposed by local authorities are the responsibility of the customer.
• Fauxpetalco is not responsible for delays resulting from customs inspection or clearance procedures.

5. Order Changes & Cancellations

We begin preparing orders promptly after they are placed.

If you need to change your shipping address or request an order cancellation, please contact us within 12 hours of placing your order.

6. Lost or Damaged Packages

Your satisfaction is important to us. If there is a shipping problem with your order, please contact our support team as soon as possible.

• Damaged Items: If your order arrives damaged, please email us clear photos of the item and packaging within 72 hours of delivery. We will review the issue and determine an appropriate solution.
• Lost or Stolen Packages: Fauxpetalco is not responsible for packages that are lost or stolen after carrier tracking shows the package as Delivered.

If tracking confirms delivery but you cannot locate your package, please check around the delivery location, ask household members or neighbors, and contact the shipping carrier for additional delivery information.

Questions About Your Shipment?

If you need help with an order, tracking update or delivery issue, our customer support team is here to assist you.