1. Information We Collect

We collect information that helps us provide a smooth shopping experience, process your orders and support your interactions with Fauxpetalco.

Information You Provide

When you place an order, create an account, subscribe to our emails or contact our customer support team, we may collect information such as:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment and transaction information

Automated Information

When you browse our website, certain information may be collected automatically through cookies and similar technologies, including:

• IP address
• Device type and browser information
• Website activity and interaction data
• Referral and navigation information

2. How We Use Your Information

We may use the information we collect for purposes including:

• Order Fulfillment: To process transactions, arrange shipping, provide order confirmations and send tracking updates.
• Customer Support: To respond to questions, resolve order issues and provide assistance related to our products and services.
• Customer Experience: To improve our website, understand how visitors use our store and enhance our products and services.
• Communication: To send service-related messages and, where you have chosen to receive them, information about new products, seasonal collections, promotions and offers.
• Security & Fraud Prevention: To help detect unauthorized transactions, fraudulent activity and misuse of our services.

3. Data Protection & Security

Protecting your personal information is important to us.

• Secure Transmission: Sensitive information transmitted through our website is protected using industry-standard security technologies provided by Shopify and our payment service providers.
• Access Controls: Access to personal information is limited to authorized parties who need the information to provide services, process orders or support customers.
• Payment Processing: Payment information is processed through authorized payment providers. Fauxpetalco does not directly process raw card details independently of those payment systems.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

4. Third-Party Disclosure

Fauxpetalco does not sell your personal information for unrelated independent use.

We may share information with trusted service providers when reasonably necessary to operate our store, process transactions, deliver orders, provide customer support, analyze website activity or conduct marketing.

These providers may include:

• Shopify and related ecommerce service providers
• Payment processors
• Shipping and fulfillment providers
• Analytics providers
• Advertising and marketing service providers

Advertising & Marketing Partners

We may use third-party advertising, analytics or marketing technologies that use cookies, pixels or similar tools to understand website activity and provide more relevant advertising.

Information collected by third-party providers is also subject to their own privacy policies and practices.

5. Cookies Policy

Fauxpetalco uses cookies and similar technologies.

Cookies are small data files stored on your device that help websites recognize browsers, remember preferences and support important website functions.

We may use cookies for:

• Strictly Necessary Cookies: Required for core website functions such as shopping cart, checkout, account and security features.
• Analytics & Performance Cookies: Used to understand website activity and improve the customer experience.
• Marketing Cookies: May be used by advertising or marketing partners to measure campaigns and provide more relevant advertising.

You may control or disable certain cookies through your browser or available privacy settings. Disabling essential cookies may affect the functionality of some parts of our website.

6. Third-Party Links

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies and practices. Fauxpetalco is not responsible for the privacy practices, security or content of third-party websites.

7. California Privacy & Browser Signals

Where applicable, users may request access to, correction of or information about certain personal information by contacting our customer support team.

This Privacy Policy is available through our website, and material updates to the policy will be reflected on this page.

Do Not Track Signals

Some browsers offer a Do Not Track setting. Because there is not currently a uniform industry standard governing how all websites must respond to these signals, our website may not respond to every Do Not Track signal in the same way.

Where required by applicable law, we respect supported browser-based privacy preference signals and provide available privacy controls.

8. Children’s Privacy

Fauxpetalco does not knowingly collect personal information from children under the age of 13.

If you believe a child has provided personal information to us, please contact us at support@fauxpetalco.com so that we can review the matter and take appropriate action.

9. Data Security Incidents

In the event of a data security incident involving personal information, Fauxpetalco will investigate the matter and provide notices to affected individuals or relevant authorities when required by applicable law.

Any required notice will be provided in accordance with applicable legal and regulatory requirements.

10. Email Communications & CAN-SPAM

We may collect email addresses to process orders, send order-related information, provide customer support and communicate with customers.

If you choose to subscribe to marketing communications, we may also send information about new faux florals, greenery, seasonal collections, decorating inspiration, promotions and offers.

For commercial email communications:

• We aim to accurately identify the sender and purpose of our messages.
• We do not intentionally use misleading subject lines or sender information.
• Promotional emails include an option to unsubscribe.
• You may unsubscribe at any time using the instructions included in applicable marketing emails.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.